本集內容

An app to calm you down 聊天機器人為你提供心理咨詢服務

學習要點

和“mental health 心理健康”有關的詞匯

邊看邊答

How do the app creators earn money from the software?

文字稿

It’s been less than a year since G. A. Sharma was laid off from his job in India’s IT sector. But the experience left Mr Sharma feeling angry and sometimes even depressed. And he found it difficult to open up to his family. But he did find some comfort in a chatting app called Wysa. 

自夏爾瑪從印度IT行業的一個工作崗位被解雇以來不到一年。但這次經歷令他心生憤怒，甚至有些消沉。他覺得向家人敞開心扉地講述這件事比較困難。但他在名為“Wysa”的手機聊天應用程序上找到了些許安慰。

The chat robot, or chatbot, behaves like a counsellor, focusing on what users are feeling and how to respond to them.

這個聊天機器人就像一位咨詢師，著重處理用戶的感受及應如何回應這些情感。

So this is what the future of therapy looks like. An interface where people can ask questions and this chatbot will answer. So if I type in a question about, say, losing my job, the codes in the software process it and give you options.

未來的治療方法是這樣的。在操作界面上，聊天機器人會回答用戶咨詢的問題。比如，我輸入一個問題，詢問失業了該怎么辦，軟件中的代碼就會進行處理，然后提供相應的選項。

I’d like to help but first could I do a quick check to see how this is affecting you? Option one – yes, sure; option two – maybe later.

我很想幫忙，但首先我能向你確認此事對你的影響有多大嗎？選項一：好的，當然；選項二：稍后再說。

The founders say the year-old chatbot has 200,000 clients, who are using this app for free. The company behind the chatbot makes money from professional therapists and firms that use the app. 

該程序的創始人說，現有20萬用戶在免費使用這款問世一年的聊天機器人。創造它的公司從使用該程序的專業治療師和公司賺錢。

Artificial intelligence-based counselling is a new field and there isn’t a clear consensus on how effective it is.

基于人工智能技術的咨詢服務是一塊全新的領域，人們還未對其有效性達成明確的共識。

詞匯

depressed  
消沉的，抑郁的

open up  
暢所欲言

comfort  
安慰

counsellor 
咨詢師、顧問

therapy
治療方法

你知道嗎？

The first mobile phone call was made on 3 April 1973. In 2012, a report carried out by the International Telecommunication Union found that there were six billion mobile phone subscriptions worldwide. At the time, the global population was seven billion.

世界上的第一通電話是在1973年4月3日撥通的。在2012年，國際電信聯盟的一項研究報告發現，當時世界各地共有六十億次手機訂閱業務。那時，全球有七十億人口。

問題答案

The app creators earn money from professional therapists and firms that use the software.